Patents are critical revenue-generating assets of biotechnology companies. Ideally, the legal department of such companies would like every employee to file an optimal number of invention disclosure forms (IDFs) a year, describing their inventions in sufficient detail to help business leaders and patent attorneys decide if a patent filing is warranted.
A performance analysis of one biotechnology company revealed that skills and knowledge deficits, as well as decreased motivation, could stand in the way of optimal behaviors. A performance support tool was appropriate to address the skills and knowledge deficits component of the problem because:
I created both an online and printable version of a job aid to support employees and the legal department and to enhance IP capture.